QIE Group - Professional Soybean Processing Equipment Installation and Technical Support

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Common problem

1.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

2.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

3.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

4.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

5.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

6.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

7.What kind of customer service does the QIE Group sesame oil production line include?

A： The customer service provided by QIE Group includes equipment installation, commissioning and personnel training. Our professional team will ensure that the equipment can be installed correctly and run smoothly, and provide necessary operation training to ensure that customers can use our production line efficiently.

Enterprise Terms and Policies:
1. Product Quality Guarantee:
QI ' E Group is dedicated to delivering top-notch grain and oil machinery that aligns with international standards and certifications. We adhere to the ISO9001:2000 quality management system to ensure our products and processes achieve a leading status within the industry. In the event of product issues arising from manufacturing defects, QI ' E Group will comply with relevant laws and regulations, providing customers with free repair or replacement services.
2. Protection of User Privacy:
We place significant importance on safeguarding the personal information and privacy of all users. QI ' E Group is in compliance with applicable privacy protection laws and will not share any personal information with third parties without the user's explicit consent, except when required by legal procedures or under clearly established partnerships governed by privacy protection terms.
3. Returns and Exchanges Policy:
QI ' E Group offers a fair return and exchange service. If a product experiences non-human-induced damage or performance issues within the designated timeframe, customers may initiate a return or exchange in accordance with company procedures. The terms governing returns and exchanges outline the processing steps, conditions, and time limits to ensure a just and effective procedure.
4. Commitment to After-sales Service:
We pledge to provide comprehensive after-sales support, including installation assistance, operational training, and technical guidance. This commitment ensures that customers can optimize the usage of our products and solutions. Customers can receive prompt responses and professional insights regarding any product or service inquiries via our service hotline or online customer support.
5. Compliance with Legal Standards:
QI ' E Group is fully compliant with all legal stipulations and trade regulations within the countries of operation, alongside global market trade customs. Our business practices are aligned with ethical standards and legal requirements, ensuring the legitimacy and fairness of our transactions.
6. Revisions of Terms and Policies:
QI ' E Group reserves the right to modify and update the terms and policies at any time. Customers will be informed of these changes via our official website or other suitable communication methods. Continued use of our services will indicate acceptance of the revised terms and policies by the users.
7. Dispute Resolution Process:
Should disputes arise, QI ' E Group will prioritize resolving the issue through negotiation. If a resolution cannot be reached, the dispute will be submitted to the jurisdictional court located where QI ' E Group operates, for legal resolution. We remain committed to upholding our customers' interests with utmost sincerity and diligence to ensure a fair and transparent resolution process.
The content of this policy serves as an official declaration from QI ' E Group, designed to uphold the professionalism and accuracy of our operations, prevent any misleading or exaggerated representations, and thoroughly protect customer rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise after-sales service terms: 1. Warranty service: 1. All products offered by QI ' E Group come with a one-year quality guarantee, starting from the date of successful installation and commissioning. 2. If any equipment experiences failure or damage due to inherent quality issues during the warranty period, QI ' E Group commits to providing users with complimentary repair or replacement services. 2. Technical support: 1. We provide guidance for product installation and commissioning to ensure the equipment is utilized effectively. 2. Comprehensive operational training and technical consulting services are available to assist customers in understanding equipment performance and maintenance. 3. Technical assistance is offered through telephone, video, or email support, with prompt responses to user inquiries and resolution of technical challenges. 3. Maintenance service: 1. We guarantee a maintenance service response time within 24 hours on business days, with enhanced responsiveness in emergency circumstances. 2. In instances of non-human-induced damage, users will only incur charges for the replacement parts needed. 3. Regular inspection and maintenance services are provided to ensure optimal equipment functionality. 4. Spare parts supply: 1. We ensure a fast and efficient spare parts supply service to sustain continuous and reliable operation of customer equipment. 2. Limited support and maintenance services for discontinued or upgraded models are still available. 5. Response time: 1. Upon issue notification, the QI ' E Group After-Sales Service Center will reply within 4 hours. 2. The exact response time may be adjusted based on actual circumstances and regional variations to guarantee rapid service delivery. 6. Other services: 1. Users have the option to enter into a maintenance service contract, which includes regular equipment inspections and dedicated maintenance support. 2. We offer consultation and implementation services for equipment upgrades and modifications, aimed at enhancing production efficiency. 7. User Feedback: 1. We have established a user feedback mechanism for the regular collection of user insights and recommendations. 2. User feedback and suggestions are addressed promptly to maintain a commitment to improving customer satisfaction.

After-sales service

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Maintenance service

1. Quick response and fault assessment: QI ' E Group offers immediate customer support to swiftly identify issues through phone or online communication, minimizing equipment downtime. 2. On-site repair services: Our skilled maintenance team can arrive at your location in the shortest time frame requested by customers to perform essential repairs and maintenance. 3. Remote monitoring and technical assistance: We deliver real-time technical support to avert potential issues by remotely overseeing the operational status of your equipment. 4. Spare parts availability: We maintain a robust inventory of spare parts to ensure fast replacement and to uphold ongoing equipment operation continuity and stability. 5. Scheduled maintenance program: We offer a regular maintenance schedule tailored to equipment usage, prolonging the life and enhancing the performance of your machinery. 6. Training programs: We regularly provide training on equipment operation and upkeep to empower customer teams to handle maintenance independently, thereby lowering long-term operational expenses. 7. Upgrades: We proactively offer software and hardware upgrades for equipment based on the latest advancements in technology to sustain a competitive technological edge. 8. Clear pricing: We implement a straightforward pricing policy for maintenance services, with no hidden fees, ensuring service transparency and fairness. 9. Quality guarantee: We rigorously adhere to the ISO9001:2000 quality management framework, ensuring quality assurance for all maintenance projects and the dependability of our services. 10. Innovative maintenance strategies: We continuously develop advanced maintenance technologies and techniques to provide more effective solutions for fault resolution and equipment optimization.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

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